Reference

What You Agree To When You Use 918kissed

These terms set out exactly how your account works with us — from how deposits via Touch 'n Go eWallet, Boost, and GrabPay are processed to how we handle disputes and account changes.

Account access rulesTouch 'n Go eWallet, Boost, GrabPay payment termsDispute handling processAccount suspension policyMalaysia eligibility conditions
918kissed What You Agree To When You Use 918kissed
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat The fastest way to ask about a specific clause, a payment dispute, or an account suspension review. Available directly from your logged-in account dashboard.
Email Support For written records of your query or a formal account review request, email us through the contact address shown in your account settings. We respond in writing.
Account Help Page The account help section inside your dashboard lists current term references, your transaction history, and the steps to initiate a payment dispute for GrabPay or Boost transfers.
HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

Account Data Retention

We keep your account records — including transaction history for Touch 'n Go eWallet, Boost, and GrabPay transfers — for as long as your account is active and for the period required under applicable local law after closure.

Cookie and Session Handling

Our site uses session cookies to keep your login active and preference cookies to remember your language and payment method selections. You can manage cookie preferences through your browser settings at any time.

Account Security Practice

Access to your account is protected by a one-time password sent to your registered mobile number on each login. We do not store your Touch 'n Go eWallet, Boost, or GrabPay PIN — those stay within your own e-wallet app.

Requesting Changes or Corrections

If you need to correct registered details or request a copy of your account data, contact us via live chat with your registered email and the specific change you are requesting. We process account-detail corrections in writing.

Common Questions About These Terms

The questions below cover what Malaysia account holders ask us most about how these terms apply to their account, their payments, and their rights. If your question is not here, reach us via live chat from your dashboard.

No. We notify you through your registered contact details before any update takes effect. Continuing to use your account after that notice means you accept the revised terms.

Your balance is held on record during a suspension review. If the review finds the suspension was applied in error, the balance remains accessible. Raise the review through live chat with your account details ready.

Yes. All payment methods we support — including Touch 'n Go eWallet, Boost, GrabPay, and DuitNow — are covered under these terms. Dispute timelines are shown in the payment confirmation screen at the time of each transfer.

Eligibility depends on local law and is available where local law permits. You confirm compliance when you complete account registration. Players in Kuala Lumpur and Petaling Jaya access the account under the same eligibility conditions.

No. Your account is personal and non-transferable under these terms. Sharing credentials or allowing another person to operate your account may result in suspension and forfeiture of any pending wallet balance.

Contact us via live chat from your logged-in dashboard. Provide your registered email address and the specific correction or data request. We handle all account-detail changes in writing for your records.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.