How Our Legal Terms Work in Practice
When you open an account with us, you agree to terms that cover three core areas: how your personal data is collected and stored, how financial transactions via Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX are processed, and what conduct is expected on the
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platform. We collect only the data needed to verify your account, process withdrawals and deliver support — nothing beyond that scope. Your account wallet activity, including deposits and withdrawal requests, is logged for security and dispute resolution purposes. We do not sell or share your personal
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data with third parties outside of payment processing and regulatory obligations. All data is stored with encryption at rest and in transit. If you believe your data has been handled incorrectly, you have the right to request a review — the process is outlined in the
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trust section below. These terms are governed by applicable Malaysian law, and any dispute will be handled through the channels we provide. We update our terms when our services change; we will notify you via your registered contact before material changes take effect. Continued use of
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your account after notification constitutes acceptance of the revised terms.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.